1. ACCEPTANCE OF TERMS
By accessing or using CRAWAM website ("Site"), mobile
application, or services, you agree to be bound by these Terms of
Service ("Terms"). If you do not agree to these Terms, do not use
our Site or purchase our products.
These Terms constitute a legally binding agreement between you and
CRAWAM.
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2. ELIGIBILITY
You must be at least 18 years old to make purchases on our Site.
By placing an order, you represent that you are of legal age and
have the legal capacity to enter into this agreement.
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3. PRODUCT INFORMATION & AVAILABILITY
3.1 Product Descriptions
We strive to provide accurate product descriptions, dimensions, colors,
and materials. However:
• Colors may vary due to monitor settings
• Handcrafted items may have natural variations
• Dimensions are approximate and may vary by ±2%
• Product images may show items not included in the listed price
3.2 Availability
All products are subject to availability. We reserve the right to:
• Limit quantities purchased per customer
• Discontinue products at any time
• Refuse or cancel orders that appear fraudulent
3.3 Pricing Errors
If we discover a pricing error after you place an order, we will:
• Contact you before processing the order
• Offer the choice to purchase at the correct price or cancel
• Provide a full refund if you choose to cancel
We are not obligated to honor pricing errors.
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4. ORDERS & PAYMENT
4.1 Order Acceptance
Your order is an offer to purchase. We reserve the right to accept
or decline any order for any reason, including:
• Product unavailability
• Pricing errors
• Credit card authorization failure
• Suspected fraud
• Geographic shipping restrictions
4.2 Payment Processing
• Payment is due at time of order placement
• We accept [list payment methods]
• Your credit card will be charged upon order confirmation
• For split shipments, we may charge as items ship
4.3 Sales Tax
Applicable sales tax will be calculated based on your shipping address
and charged at checkout.
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5. SHIPPING & DELIVERY
5.1 Shipping Areas
We ship to addresses in the continental United States.
WE DO NOT SHIP TO:
• Alaska, Hawaii, or U.S. territories
• P.O. Boxes (for large furniture items)
• Freight forwarding addresses
5.2 Delivery Times
• Estimated delivery times are provided at checkout
• Estimates are not guarantees and may vary
• Delays due to weather, carrier issues, or other circumstances
beyond our control do not entitle you to refunds or compensation
5.3 Split Shipments
Orders containing multiple items may ship separately from different
warehouses to expedite delivery. You will receive tracking for each
shipment at no additional cost.
5.4 Delivery Inspection
IMPORTANT: Inspect all items upon delivery. You must note any visible
damage on the delivery receipt. Failure to note damage may limit your
ability to file a damage claim.
5.5 Freight/White Glove Delivery
For items requiring freight or white glove delivery:
• Delivery provider will contact you to schedule
• Someone 18+ must be present to sign
• Curbside delivery is standard unless upgraded
• Room of choice delivery does not include assembly
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6. RETURNS & REFUNDS
6.1 Standard Return Policy
• Returns accepted within 30 days of delivery
• Items must be unused, unassembled, and in original packaging
• Return shipping costs are the customer's responsibility
• Restocking fee of 20% may apply to large furniture items
6.2 Non-Returnable Items
The following cannot be returned:
• Custom, made-to-order, or personalized items
• Clearance, final sale, or "as-is" items
• Mattresses or bedding (unless defective)
• Items damaged due to misuse or improper assembly
6.3 Return Process
To initiate a return:
1. Contact customer service at [email/phone] within 30 days
2. Obtain Return Authorization (RA) number
3. Repackage item securely in original packaging
4. Ship to address provided (keep tracking number)
Returns without an RA number will not be accepted.
6.4 Refunds
• Refunds processed within 5-10 business days of receiving return
• Original shipping charges are non-refundable
• Refunds issued to original payment method
• Partial refunds may apply if items returned damaged or incomplete
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7. CANCELLATIONS
7.1 Order Cancellation by Customer
• Orders may be canceled within 24 hours of placement
• Contact customer service immediately at [phone/email]
• Once items ship, standard return policies apply
7.2 Order Cancellation by Company
We reserve the right to cancel orders due to:
• Pricing errors or product unavailability
• Credit card authorization issues
• Suspected fraud
• Force majeure events
If we cancel, you will receive a full refund.
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8. WARRANTIES
8.1 Manufacturer Warranties
Products may include manufacturer warranties. Warranty terms vary
by product and manufacturer. We are not responsible for manufacturer
warranty claims.
8.2 Our Limited Warranty
We warrant that products will be free from defects in materials and
workmanship for 30 days from delivery. This warranty does
not cover:
• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Damage from improper assembly or modification
• Color fading from sunlight exposure
• Minor variations in wood grain, color, or texture
8.3 Warranty Claims
To file a warranty claim:
• Contact customer service with order number and photos
• We will determine if replacement or repair is appropriate
• Approved claims: we arrange pickup and replacement at no cost
8.4 DISCLAIMER
EXCEPT AS EXPRESSLY STATED, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE.
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9. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
9.1 Our total liability for any claim arising from your purchase or
use of products shall not exceed the amount you paid for the product.
9.2 We are not liable for:
• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Damage to other property during delivery or installation
• Delays in delivery or service interruptions
• Acts of third-party carriers or service providers
9.3 Some states do not allow limitations on implied warranties or
liability, so the above may not apply to you.
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10. DISPUTE RESOLUTION
10.1 Binding Arbitration
Any dispute arising from these Terms or your purchase shall be
resolved through binding arbitration administered by the American
Arbitration Association (AAA) under its Consumer Arbitration Rules.
10.2 Class Action Waiver
YOU AND CRAWAM AGREE THAT DISPUTES WILL BE RESOLVED ON AN
INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS,
CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.
10.3 Opt-Out
You may opt out of arbitration by sending written notice to [address]
within 30 days of first accepting these Terms.
10.4 Small Claims Court
Either party may bring an individual action in small claims court
instead of arbitration if the claim qualifies.
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11. GOVERNING LAW
These Terms are governed by the laws of the State of CA,
without regard to conflict of law principles. Any arbitration or
court proceeding shall take place in CA, USA.
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12. INTELLECTUAL PROPERTY
12.1 Our Rights
All content on this Site, including text, images, logos, designs,
and product descriptions, is owned by CRAWAM or our licensors
and protected by copyright and trademark laws.
12.2 Limited License
We grant you a limited, non-exclusive license to access and use the
Site for personal, non-commercial purposes only.
12.3 Prohibited Uses
You may not:
• Copy, reproduce, or distribute Site content
• Use our trademarks without written permission
• Create derivative works from our content
• Use automated tools to access or scrape the Site
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13. USER CONDUCT
You agree not to:
• Place fraudulent orders or use stolen credit cards
• Resell products for commercial purposes without authorization
• Interfere with Site operations or security
• Impersonate others or provide false information
• Violate any applicable laws or regulations
We may suspend or terminate your account for violations.
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14. REVIEWS & USER CONTENT
14.1 Posting Reviews
By submitting reviews, photos, or other content, you grant us a
worldwide, royalty-free license to use, display, and reproduce your
content for marketing and promotional purposes.
14.2 Content Guidelines
Reviews must:
• Be based on personal experience with the product
• Not contain offensive, defamatory, or illegal content
• Not include personal information or promotional content
We reserve the right to remove reviews that violate these guidelines.
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15. PRIVACY
Your privacy is important to us. Please review our Privacy Policy
at [link] to understand how we collect, use, and protect your
personal information.
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16. FORCE MAJEURE
We are not liable for delays or failures in performance resulting
from acts beyond our reasonable control, including but not limited to:
• Natural disasters (floods, earthquakes, pandemics)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Supplier failures
• Transportation disruptions
During force majeure events, we may suspend or cancel orders without
liability. Payments will be refunded for canceled orders.
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17. INDEMNIFICATION
You agree to indemnify and hold harmless CRAWAM, its officers,
directors, employees, and agents from any claims, damages, losses, or
expenses (including attorney fees) arising from:
• Your violation of these Terms
• Your misuse of products
• Your violation of any laws or third-party rights
• False or misleading information you provide
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18. PRODUCT SAFETY
Furniture Safety:
• Anchor furniture to walls to prevent tip-overs (especially with children)
• Follow all assembly instructions carefully
• Do not exceed weight limits specified for products
• Keep furniture away from heat sources and moisture
Failure to follow safety instructions may void warranties and our liability.
Report safety concerns immediately to: safety@crawam.com
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19. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes
become effective immediately upon posting to the Site. Your continued
use of the Site after changes constitutes acceptance of the modified
Terms.
We will notify you of material changes via email or prominent Site notice.
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20. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable,
the remaining provisions shall remain in full force and effect.
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21. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and Shipping Policy,
constitute the entire agreement between you and CRAWAM
regarding your use of the Site and purchase of products.
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22. CONTACT INFORMATION
For questions about these Terms, contact us at:
[CRAWAM]
[787 W 4th st San Pe CA 90730]
[CA, 90730]
Email: [legal@crawam.com]
Hours: Monday-Friday, 9 AM - 6 PM EST
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Last Updated: 6.5.2025
By clicking "I Agree" or placing an order, you acknowledge that you
have read, understood, and agree to be bound by these Terms of Service.
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CUSTOM & MADE-TO-ORDER ITEMS
Items marked as "Custom," "Made to Order," or "Personalized":
Production & Timing
• Require 8-16 weeks for production after order confirmation
• Production times are estimates and may vary
• Custom orders enter production within 48 hours and cannot be modified
Cancellation Policy
• May be canceled within 48 hours of order placement for full refund
• After 48 hours, orders cannot be canceled
• 50% deposit is non-refundable once production begins
Return Policy
• Custom items are FINAL SALE
• Cannot be returned, exchanged, or refunded
• Exception: manufacturing defects (we will remake or refund)
Product Variations
• Natural materials may vary in grain, color, and texture
• Handcrafted items may have slight size variations (±3%)
• Color matching to samples is approximate, not exact
• These variations are not considered defects
By ordering custom items, you acknowledge these terms and waive
standard return rights.
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WHITE GLOVE DELIVERY SERVICE
Service Includes
• Scheduled delivery appointment
• Delivery to room of your choice
• Unpacking and placement
• Removal of packaging materials
• Basic assembly (if applicable)
Service Does NOT Include
• Moving existing furniture
• Disposal of old furniture
• Wall mounting or installation
• Electrical or plumbing work
• Complex custom installation
Scheduling & Access
• Delivery team will call 24-48 hours before delivery
• You must provide clear access to delivery location
• Stairs, narrow hallways, or elevators may incur additional fees
• Someone 18+ must be present to accept delivery
Delivery Refusal
If delivery cannot be completed due to:
• No one home during scheduled time
• Insufficient access to location
• Unsafe delivery conditions
• Customer changes mind at door
You will be charged a redelivery fee of $[amount] and must reschedule.
Damage Claims
• Inspect items before delivery team leaves
• Note any damage on delivery receipt
• Claims must be filed within 48 hours
• Photos required for damage claims
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BUSINESS & TRADE ACCOUNTS
Eligibility
Trade pricing is available to:
• Interior designers with valid credentials
• Architects and design professionals
• Licensed contractors and builders
• Retail businesses with valid business license
• Hospitality and commercial buyers
Application Requirements
To apply for a trade account, submit:
• Business license or professional credentials
• Federal Tax ID (EIN)
• Business address and contact information
• References (for net payment terms)
Trade Benefits
Approved accounts receive:
• Discounted trade pricing (typically 20-30% off retail)
• Dedicated account manager
• Priority customer service
• Net 30 payment terms (approved accounts only)
• Access to trade-only products
Order Requirements
• Minimum order: $[amount] per order
• Bulk discounts available for large orders
• Lead times may differ from retail orders
• Custom orders may require 50% deposit
Payment Terms
• Net 30 terms subject to credit approval
• Credit limit assigned based on creditworthiness
• Late payments subject to 1.5% monthly interest charge
• Accounts 60+ days past due will be suspended
Return Policy
Trade account returns:
• 30-day return period from delivery
• 25% restocking fee on all returns
• Custom/special orders are non-returnable
• Shipping costs are non-refundable
These terms supplement our standard Terms of Service. For conflicts,
trade terms take precedence for trade account orders.
For trade account inquiries: trade@crawam.com