Shipping policy
Crawam offers shipping for custom reptile enclosure projects based on product size, material, destination, packaging requirements, and project complexity.
Because many of our products are custom-built or made to order, shipping cost and delivery method may vary by project.
Order Processing
Custom enclosure requests are reviewed before production or shipping. Processing time depends on the project type, material selection, size, and customization details.
We will communicate estimated production and shipping timelines before confirming a custom order.
Shipping Methods
Shipping methods may vary depending on enclosure size and material.
Smaller components or accessories may ship by standard parcel carrier. Larger, fragile, or custom enclosure projects may require special packaging, freight shipping, palletized shipping, or other shipping arrangements.
Shipping Cost
Shipping cost is not always fixed for custom enclosure projects.
The final shipping cost may depend on:
Product size and weight
Material type
Fragile panel requirements
Packaging method
Delivery ZIP code
Freight or special handling needsWe will discuss shipping options before order confirmation when applicable.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Crawam is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
International / Cross-Border Shipping
Some custom projects may involve cross-border production or shipment. Shipping time, customs clearance, duties, taxes, or local delivery requirements may vary by destination.
Any applicable duties, import taxes, or customs-related charges are the responsibility of the customer unless otherwise stated in writing.
Large or Fragile Shipments
Large or fragile enclosure shipments may require extra handling, protective packaging, or freight delivery.
Customers should inspect the shipment upon delivery and keep all packaging materials until the product has been fully checked.