Shipping policy
We approach delivery with the same precision we bring to design. Our shipping is reliable, cost-effective, and fully transparent. Review your delivery options below.
Front Door Delivery
Our basic shipping offering. At this service level you can expect:
Once your order is ready for shipment, your new furniture will be delivered in its boxes to the front door of your house or apartment building.
Our Standard Service Area
We offer competitive delivery options across the contiguous U.S.
We do not ship to Alaska, Hawaii, or remote areas outside our standard service zones.
If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges: instead, we will waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).
Measuring Your Space
Avoid delivery day disappointments by ensuring your new furniture will fit into your space. Product and box dimensions are listed on each product page. We recommend measuring your space ahead of time to see if a product is the right fit and can be easily moved into the intended room. Generally speaking, the door width should be greater than the box’s height. Some other factors to keep in mind are:
Obstructions behind the door
Tight corners
Hallways or internal doors
Stairways (including the length)
Elevator measurements
For more measuring tips, check out this page.
Scheduling Your Delivery
Once your order is ready for delivery, We will check the order products and order address. If we discover any issues with your order, our delivery partner will contact you to confirm the delivery address and inform you of the delivery date.
Smaller items are sent via courier. When your order ships, we’ll send you the tracking number so you can know when to expect it.
Unboxing and Box Removal
Our delivery partners will not dispose of any boxes. Our team recommends keeping your boxes in the event you need to initiate an exhange or return.
Refused Delivery
If you refuse your order at the time of delivery, let us know, and we’ll process an exchange for an item that suits your space better. In this case, there won’t be additional shipping fees, and we’ll charge or refund you the difference in price.
If you refuse the order without requesting an exchange, it will be processed as a return. Once the item is back at our warehouse, we’ll issue a refund for the item’s price, minus a return shipping fee. Your initial shipping fee won’t be refunded since the delivery was completed.
Please note that if we don’t receive notice of a refused delivery, it may delay your refund.
Delivery Date Requests
While we can't guarantee a specific delivery date when you place your order. You can add delivery instructions to request a specific date within or slightly after this window. The delivery team will do their best to accommodate your request if the item arrives at their facility in time.
Delivery appointment availability depends on the local delivery partner in your area. Appointments can only be scheduled once your order reaches their facility, so we can’t guarantee a specific day at the time of your order.
You’ll receive email updates as your order is processed and shipped from our local warehouse.
Cancellations or Modify Order Information
If you want to cancel the order, please contact our customer service by email within 6H after you place order on our website. Online message cancellation does not count as official notification.
Our customer service will help you cancel or modify the order within 6H after receiving your email. If your order hasn’t shipped yet, we’ll issue a full refund.
Since the email is not an instant reply, we may find that your order has been sent when we process your email after 6H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore.
If it has shipped, a return shipping fee will apply to ship the item back to us. Depending on your credit card provider, it may take up to 10 business days for your refund to be reflected on your balance.
So please check the order information carefully before placing the order.